Privacy Policy

Last updated: October 20, 2026

Your Privacy Matters

This Privacy Policy explains how Supreyo (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our Bangladesh-based online marketplace.

Secure handling
Limited sharing
Transparent use

Information We Collect

  • Name, email address, and phone number
  • Delivery and billing addresses
  • Account login and verification details
  • Order history, cart activity, and support messages
  • Referral / sponsor codes you provide or share
  • Device, browser, and basic usage data

How We Use It

  • Create and manage your account
  • Process, fulfill, and deliver orders
  • Coordinate Cash on Delivery collection
  • Provide customer support and order tracking
  • Operate referral and cashback features where applicable
  • Improve security, prevent fraud, and enhance the shop

Who We Share With

  • Sellers who need your details to fulfill your order
  • Delivery partners for shipping and COD
  • Service providers who help run the platform
  • Authorities when required by applicable law
  • We do not sell your personal data

How We Protect Your Data

We take reasonable technical and organizational measures to safeguard personal information.

Access controls

Account and admin access is restricted to authorized users only.

Email verification

OTP verification helps confirm ownership of your email address.

Password security

Passwords are stored using modern hashing practices.

Fraud checks

We monitor unusual activity to protect buyers and sellers.

Your Choices & Rights

Depending on applicable law, you may request access, correction, or deletion of your personal data.

Update

Edit your profile and addresses from your account settings.

Delete

Request account deletion where available in your account area.

Communications

Contact us to opt out of non-essential promotional messages.

Ask us

Email us with privacy questions or data requests.

Cookies & Similar Technologies

We use cookies and similar technologies for essential site functions such as login sessions, shopping cart state, security, and remembering preferences. You can control cookies through your browser settings, but disabling essential cookies may affect checkout and account features.

Marketplace sellers

When you buy from a seller on Supreyo, relevant order and delivery details are shared with that seller so they can prepare and ship your purchase. Sellers must use this information only for order fulfillment and support.

Data retention

We keep personal data only as long as needed for orders, legal obligations, dispute resolution, accounting, and legitimate business purposes. Order records may be retained longer where required.

Children’s privacy

Supreyo is not directed to children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

Policy updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

Related documents

Please also review our Terms & Conditions for rules about accounts, orders, payments, and marketplace use.

Questions about privacy?

Contact Supreyo for privacy requests or concerns. Email info@supreyo.com.

Contact Us